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Our client seeks a bright and engaging Customer Service Supervisor to join their expanding team.
The organisation offers their clientele a range of facilities, outlets and events to ensure a unique shopping experience for all. It is about being at the heart of clients’ businesses, communicating with customers, suppliers and partners whilst dealing with an array of different challenges and opportunities.
The purpose of the role will be to provide a pivotal link between customers and retailers, and to act as an ambassador and communicator for the organisation on a local basis. The Customer Service Supervisor will deliver excellent standards of service to all customers and support with reception duties when required.
This is an opportunity to learn new skills, working within an innovative and dynamic team whilst always aiming to deliver a ‘beyond expectations’ experience.
As a Customer Service Supervisor your role will include:
Product & Service
• To have a sound knowledge of retailers as to be able to advise customers
• To ensure all letters and updates to retailers are delivered, working with administration and reception staff
• To communicate with the Town Centre Manager for key updates on local events
• To develop sound local knowledge, so as to be able to respond to customers queries on events, local transport queries and local/community events
• To assist the Marketing Manager with respect to on-the-mall marketing events and promotions
• To log customer comments and respond wherever possible
• To provide daily feedback to mall management on observations and customer feedback
Financial
• To coordinate the monthly Retail Index figures
• To ensure that controllable costs are in line with budget
• To ensure responsible use of time
People
• To deal professionally with all customer questions and enquiries
• To develop an excellent relationship with retailers and be able to report on trading issues
• To review customer facilities to ensure mall standards are maintained
The ideal Customer Service Supervisor must have:
• Excellent customer service skills with a professional, friendly telephone manner
• Experience of working in a customer service environment
• A positive and proactive manner to the efficient and effective performance of the Company
• A flexible approach to work
• Good communication skills, team worker with energy and enthusiasm
• IT competent – Excel including formulas
• Reliable, adaptable with high attention to detail
Our client can offer:
• Competitive salary dependent on experience
• 4 weeks holiday pro rota
• Uniform which includes skirt/trousers, jacket, shirt and tie/scarf
• Option to pay into a pension scheme with company contribution
• Free car parking for the candidate if they drive and need to park
• Discretionary bonus
• Death in service
• Hours: Monday – Friday 9am – 5.30pm (occasional Saturdays may be required but not essential)
This is a fantastic opportunity for a Customer Service Supervisor to take up a role within a thriving East Lancashire organisation. If you are interested, please apply today.
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