Cummins MELLOR recruitment working with Springhill Care

Managing Director – Award winning Residential Care Home Providers

Springhill Care GroupSpringhill Care approached Cummins Mellor Recruitment to help source a Head of HR for the group. This was a new position within the award winning company and required an experienced senior professional skilled enough to manage the HR function for over 400 employees across their three sites.

The Challenge
The role had been created within the company to address many issues, but most importantly to improve the quality standards of the HR function within Springhill Care for their valued employees. A lot of work was required in the initial stages in order to really understand the business culture, values, processes, procedures and role requirements to ensure the ideal candidate with the right level of skills and experience was appointed for the role.

“The team at Cummins Mellor Recruitment listened and took time to fully understand the challenges of our business and worked with us to develop the solution. As this was a new role within our organisation, we had no experience of recruiting for it. The Cummins Mellor Team developed the person specification and job description for the role and offered advice and provided practical support with regards to the interview process.” Donna Briggs, Managing Director

The Solution
A briefing meeting was arranged with Donna Briggs, the Managing Director at Springhill Care to ensure every piece of information was gained in order to understand the right person to fit into the culture of the company. The purpose of the meeting was also to understand with absolute clarity the key objectives of the company and reasons for bringing a new head of HR into the organisation.

As a result of the findings, Cummins Mellor Recruitment adopted a variety of recruitment methods to identify suitable candidates as well as devising a specific and detailed job description and a comprehensive personality profile of the ideal candidate. This framework was then used to source the very best person. Within 4 weeks Cummins Mellor Recruitment had sourced a shortlist of 3 excellent calibre candidates to put forward to Springhill Care for interview.

Once the shortlist of candidates had been identified, interviews took place at Cummins Mellor Recruitment’s Head Office in Accrington in order to maintain confidentiality. Managing Director for the Cummins Mellor Group, Michelle Mellor worked closely with Donna on devising specific interview questioning based around the core competencies of the role. These questions were then distributed to the interview panel which included a team from Springhill Care and Michelle also participated in the interview in order to offer advice and guidance to help the team come to a final decision.

The shortlist of candidates was then narrowed down to two, and psychometrics and personality profiling tools were used in order to select the best candidate before the team made their final decision of appointing Ginny Perkins. A seasoned HR professional with 7 years’ experience in the field, a first class Master’s degree in Human Resource Management, and a CIPD in Leadership & Management.

The communication throughout the process was exceptional. Following an initial meeting, regular updates were given by phone and email, this continued post appointment to ensure we were satisfied with the successful applicant. The quality of candidates was extremely high and exceeded our expectations.” Donna Briggs, Managing Director

The Outcome
The successful candidate is exceptional and we couldn’t be more pleased with the appointment.” Donna Briggs, Managing Director

Feedback from Springhill Care
“I have worked with a number of recruitment companies over the years and the service I received from Cummins Mellor exceeded any recruitment service I have experienced before.

It really felt like the team genuinely wanted to understand and help our business. This was a new senior role within our values-led organisation and it was crucial that the solution, ultimately the person appointed, was right for our business and this has proven to be the case. We are extremely happy with the outcome.

I would not hesitate to recommend the service provided by Cummins Mellor to other businesses.

Thank you Cummins Mellor team.” Donna Briggs, Managing Director


Springhill care are an award winning provider of high quality nursing, residential, rehabilitation and supported living services for adults in the Lancashire and Bristol areas. For more information call: 01254 304500