Say hello to Nicola - Customer Service Advisor

Based in: Blackburn |Administration


Nicola is a hard-working, driven and determined individual. She has worked on several temporary contracts through Cummins Mellor and continuously receive 5 star feedback from clients. Her thirst for knowledge, paired with her strong work ethic, Nicola is an asset to any business. Nicola possesses great communication skills and is a very approachable person.

 

Main Experiences:

  • Liaising with customers face to face, via telephone and email, including public speaking
  • High attention to detail developed through research and
  • Leading meetings, producing ideas and managing processes end to end
  • Handling a high volume of calls and enquiries
  • Inputting data into internal systems with accuracy and detail
  • Assisting and completing general office duties including post and filing
  • Handling complaints in a polite and professional manner, aiming to find a resolution as efficiently as possible

Computer Skills:

  • Dragon software
  • Competent in word
  • Basic excel skills

Qualifications:

  • PGCE in Social Science, Psychology & Study Skills
  • Diploma in Hypnotherapy & Psychotherapy
  • BA in Social Science

Role Experiences:

  • Administration
  • Customer Service
  • Order Processing

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What happens next?

Speak to Laura Garratt

Talent Manager

T: 01254 239363

E: laura@cumminsmellor.co.uk