A highly proficient and conscientious secretary and administrator, with excellent interpersonal skills and over 12 years’ customer service experience. Karen has the ability to multi-task and at the same time maintain a flexible and adaptable approach to work, making her reliable and able to work off her own initiative.
Main Experiences:
- Experienced at being the point of contact for accounts and suppliers via phone and email, whilst ensuring a high standard of customer service
- Follows processes with high attention to detail and precision
- Held responsibility for all administration of claims from inception to completion
- Carried out daily administration duties, reminders and deadlines
- Confident at handling a variety of inbound enquires and helping resolve any problems
Computer Skills:
Qualifications:
- NVQ 2 & 3 Customer Service
- Correspondence Course
- Diploma on Nursery Nursing & Childcare
- B Sociology (A level equivalent)
- B Psychology (A level equivalent)
- Psychology A
- Criminology A
- Advance Teeline Shorthand (90 wpm)
- RSA 1, 2 & 3 Typewriting
- Text Processing RSA 1, 2 & 3
- RSA 1,2 & 3 Audio Transcription
- Private Secretary’s Certificate (PSC)
- Secretarial Studies Certificate (SSC)
- 8 x GCSE’s grade A-C including Maths and English
