Say hello to Karen - Customer Service Advisor

Based in: Darwen |Account Manager

A highly proficient and conscientious secretary and administrator, with excellent interpersonal skills and over 12 years’ customer service experience. Karen has the ability to multi-task and at the same time maintain a flexible and adaptable approach to work, making her reliable and able to work off her own initiative.


Main Experiences:

  • Experienced at being the point of contact for accounts and suppliers via phone and email, whilst ensuring a high standard of customer service
  • Follows processes with high attention to detail and precision
  • Held responsibility for all administration of claims from inception to completion
  • Carried out daily administration duties, reminders and deadlines
  • Confident at handling a variety of inbound enquires and helping resolve any problems

Computer Skills:

  • Microsoft Office


  • NVQ 2 & 3 Customer Service
  • Correspondence Course
  • Diploma on Nursery Nursing & Childcare
  • B Sociology (A level equivalent)
  • B Psychology (A level equivalent)
  • Psychology A
  • Criminology A
  • Advance Teeline Shorthand (90 wpm)
  • RSA 1, 2 & 3 Typewriting
  • Text Processing RSA 1, 2 & 3
  • RSA 1,2 & 3 Audio Transcription
  • Private Secretary’s Certificate (PSC)
  • Secretarial Studies Certificate (SSC)
  • 8 x GCSE’s grade A-C including Maths and English

Role Experiences:

  • Account Manager
  • Administration
  • Customer Service
  • Order Processing


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