Geoff - Customer Service - Permanent -

Geoff – Customer Service – Permanent




Great Harwood

Work Type:

Customer Service – Permanent


Main Experiences:

  • Skilled in many areas in providing a high standard of customer service
  • Worked in repair and technical help desk environments
  • Handling customers queries both over the phone and via email
  • Working towards targets, daily and weekly
  • Recognised if there are any services or products which better suits their needs and up-sold products
  • Liaised with engineers regarding issues and arranging fixtures
  • Dealt with customers faults on broadband and telephone
  • Endeavored to resolve the customers problems and restore normal service as efficiently as possible 
  • Took ownership of the individual cases until resolution


Computer Skills:

  • Knowledge of Microsoft Office, Windows XP, Windows 7, Windows Vista and Windows 8
  • Knowledge on BT systems – Resolve, iTool, Eco Plus, Eco, Smart, WFM (Works Management Tool)



NVQ Level 2 Customer Service achieved at BT

HND Computing. – BTEC Certificate of Achievement

7 x CSE’s including English and Maths