Jennifer - Customer Service - Permanent -

Jennifer – Customer Service – Permanent

Name: 

Jennifer

Location:

Darwen

Work Type:

Customer Service – Permanent

 

Main Experiences:

  • Providing outstanding service to all customers, by identifying customers’ needs and aligning them with the needs of the business
  • Creating strong lines of communication between all levels of personnel within the company; from junior members of staff through to Area Managers
  • Monitoring staff performance, providing on the spot coaching and conducting performance reviews for both sales managers and sales coordinators
  • Operating and reviewing computer systems which are used on a daily basis to control, monitor and analyse; man-hours, wage costs, sales targets, budgets and expenses, delivery and replenishment productivity, stock-file management and cash losses
  • Proactively challenging commercial decisions and analysing poor performing products to achieve stringent sales targets
  • Cost Accountability – Reviewing and analysing branch profit reports periodically, highlighting any errors or overages, and establishing a plan to rectify any overspends
  • Actively investigating processes and procedures in store to improve cost saving for the company, and implementing changes to increase efficiency
  • Improved stock loss results and achieved high levels of performance during Area Manager visits
  • Ensured weekly best-selling products were positioned correctly, and space management was reviewed and actioned weekly
  • Managing store invoices, processing orders, handling budgets and deliveries through in house system
  • Distributing key information and business promotions

 

Computer Skills:

  • Competent in all Microsoft packages
  • In house order and CRM systems

 

Qualifications:

Various Management Courses

Presentation Course for Store Managers

Actioning Investigations and Disciplinaries

8 GCSE’s grade A-C

A Levels, Sociology, English Language

GCE A Levels

7 GCE O Levels grades B-C

 

 

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