1 year ago
“Wow, that’s great service. Am I your favourite client?”
“That’s the way we treat all of our clients”.
This was a conversation that I had a couple of months ago with a client of mine.
I had taken a job order, met with the client to gain a full understanding of the role and cultural fit required. Several days later I had caught up with him to offer an update of where I was up to in terms of recruiting for the key role in which he had entrusted me.
As far as I was concerned, I was just doing my job. As far as the client was concerned I was going the extra mile.
This made me question a couple of things, which in this day and age I thought to be slightly scary:
1) Offering good roads of communication and feedback is considered something special
2) Good communication from a recruitment consultant to a client is not expected
Communication is so important within our business, in fact, any business and it needs to be a two-way street. Good communication within recruitment works best as a three-way conversation; with ourselves as consultants, the client and the candidate, it is the best way of achieving great results.
It is important to us to keep in touch with clients and not go completely silent whilst working on a vacancy; this is where we can offer a consultative approach, the calls may follow the lines of:
‘I have screened and interviewed 3 candidates that I would like to run past you’
‘Having resourced this role for a few days, so far I am finding that…’
I think you get the gist of what I am trying to say, keep in touch at every stage.
Communication is such an important tool, it is why we are all people and not machines. The very fact that we can show empathy, persuasion, excitement and disappointment can only add value to the conversation, ultimately developing any relationship.
Communication, lets the client know that I care and lets them know where I am up to rather than checking the inbox and hoping that I will forward a CV at some stage.
In reverse, to receive early feedback from a client on a CV or from an interview is fantastic. This handles the expectations of potential candidates, they know where they are in the mix and the feedback can be invaluable.
If there is a delay on selection for interview, as a recruiter it is my job to keep the candidate in the know and to keep their interest in the role and the company. Great communication all round goes a long way towards this.
Communication is, and should be at the forefront of everything that we do in life; even a negative situation can be managed and turned into a positive experience by good communication.
People are at the centre of everything we do at Cummins Mellor, without them we wouldn’t have a business.
So yes we do offer “great service” and a large part of that is communication, but in short, from a people-centric business and industry, as a client, you should expect nothing less.
Looking for a new member to your team? Get in touch!
June 8, 2018
Thursday 7th June 2018 Cummins Mellor, delivered their bespoke employability packages to staff from the Blackburn branch of HMRC whom are sadly set to be made redundant this year.Read full story
December 8, 2017
We placed 10th out of 70 companies who were eligible to be ranked in the Gold Employer of the Year (2 – 49 employees) category at the annual Investors in People awards!Read full story
November 21, 2017
Michelle Mellor answers the question she's frequently asked since Cummins Mellor relocated..."Why Blackburn?"Read full story
November 3, 2017
Over 50 businesses from across Lancashire including; Graham & Brown, Pierce Accountants, Napthens and Bowker Blackburn, battled it out at the Mercure Dunkenhalgh hotel to be crowned ‘Quiz Quest Champions 2017’.Read full story