4 years ago
There is a right and wrong way to talk on the workplace telephone regardless of whether you work in an office, call centre, garage etc. Whoever makes or takes a call becomes the face and voice of the company and how you handle the call from start to finish will leave a neutral, good or bad taste in the customer’s mouth. If a call turns sour you could lose business, therefore it is best to ensure that every call made or received is handled in a professional and respectful manner.
When making calls ensure the following:
When taking calls ensure the following:
Keep in mind, the sale begins with “Good morning, thank you for calling…….”. Remember a friendly, pleasant, warm and cheerful voice could be all the caller needs to choose you over a competitor!
June 8, 2018
Thursday 7th June 2018 Cummins Mellor, delivered their bespoke employability packages to staff from the Blackburn branch of HMRC whom are sadly set to be made redundant this year.Read full story
December 8, 2017
We placed 10th out of 70 companies who were eligible to be ranked in the Gold Employer of the Year (2 – 49 employees) category at the annual Investors in People awards!Read full story
November 21, 2017
Michelle Mellor answers the question she's frequently asked since Cummins Mellor relocated..."Why Blackburn?"Read full story
November 3, 2017
Over 50 businesses from across Lancashire including; Graham & Brown, Pierce Accountants, Napthens and Bowker Blackburn, battled it out at the Mercure Dunkenhalgh hotel to be crowned ‘Quiz Quest Champions 2017’.Read full story