Sales Administrator

Blackburn | Job ID: CMSA0001 | £18,000


Cummins Mellor seek an experienced Sales Administrator to join a rapidly expanding, people-centric business in the Blackburn area. Our client offers a vibrant and engaging environment where you will join a successful, dynamic team. You will be responsible for managing all day to day customer order requirements and providing a first class level of customer experience.

Your role will involve processing high volumes of inbound orders in an accurate and timely manner. You will join a team of passionate customer service representatives who work together to achieve KPI targets surrounding volumes of calls and orders taken.

The successful candidate will be a highly accurate individual who can work to timed deadlines and provide excellent levels of customer service.

As a Sales Administrator your role will include;

  • Liaising with customer calls and emails to ensure first class service is maintained
  • Responding to customer email enquiries in a set timeframe
  • Process the setup of new customer accounts
  • Processing of sales orders/despatching/and full admin process
  • Full internal service of customer needs from end to end
  • Managing calls and order capture requirements
  • Supporting in client reporting requirements
  • Daily housekeeping of emails
  • Undertaking other duties as required in order to support the business in achieving excellence for all customers

The ideal Sales Administrator will possess;

  • Experience of a customer service role in a fast moving environment
  • Ability to handle customer complaints in a professional manner (friendly, helpful, polite, firm)
  • Excellent organisational skills and a capacity to undertake a variety of tasks
  • Well-developed verbal and written communication skills
  • Cooperative and effective team player – helpful attitude towards colleagues
  • Good attention to detail and the ability to follow through on tasks
  • Excellent computer skills
  • Good understanding of a CRM system, procedures and processes

Our client can offer;

  • Thorough on the job training & exposure to all areas of the business
  • Internal training initiatives
  • A competitive pension scheme
  • Exceptional on-site staff facilities

This is a fantastic opportunity for a Sales Administrator to take up a permanent role within a thriving East Lancashire business.

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What happens next?

  1. We’ll take a look at your application
  2. We’ll review it in line with our client’s requirements and assess if you’re a match for the role
  3. We’ll call you for a chat about the position to learn a little more about you and your personal aspirations
  4. We’ll invite you in to Cummins Mellor HQ to meet with our team and discuss the next steps in your career

Not ready to apply?

Not ready to apply just yet? If you’re looking for some more information then please give us a call.

Speak to Beth Massaro

Temporary Consultant

T: 01254 239363

E: beth@cumminsmellor.co.uk