Retail Customer Service Advisor

Blackburn | Job ID: CMAH002 | Meets NMW

Our client seeks a bright and engaging Customer Service Advisor to join their retail team.

The business offers support to a range of facilities and outlets to ensure a unique shopping experience. The focus of the role is about being at the heart of the business, communicating with customers and suppliers.

The Customer Service Advisor will deliver excellent standards of service to all customers and support with reception duties when required. It is a part time role – working Tuesday and Saturdays only.

This opportunity is front facing and would suit someone who has exceptional customer service skills and enjoys offering service excellence.

Our client can offer;

  •  Uniform which includes skirt/trousers, jacket, shirt and tie/scarf
  • Free car parking for the candidate if they drive and need to park
  • Hours: Tuesday & Saturday 9am – 5.30pm

As a Retail Customer Service Advisor, your role will includ;

  • To have knowledge of retailers to be able to advise customers
  • To ensure all letters and updates to retailers are delivered, working with administration and reception staff
  • To communicate with the supervisor/manager for key updates on local events
  • Developing local knowledge to be able to respond to customers queries on events, local queries and community events
  • Logging customer comments and respond wherever possible
  • To provide daily feedback to the management team on observations and customer feedback
  • To deal professionally with all customer questions and enquiries

The ideal Retail Customer Service Advisor must have;

  •  Excellent customer service skills with a professional, friendly telephone manner
  • Experience of working in a customer service environment
  • A positive and proactive manner
  • A flexible approach to work
  • Good communication skills, team worker with energy and enthusiasm

This is a fantastic opportunity for a Retail Customer Service Advisor to take up a role within a thriving East Lancashire organisation. If you are interested, please apply today.


Cummins Mellor is a family run employment agency who has been serving businesses across East Lancashire for over 29 years. We pride ourselves on sourcing the highest quality, temporary and permanent candidates for local employers.


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What happens next?

  1. We’ll take a look at your application
  2. We’ll review it in line with our client’s requirements and assess if you’re a match for the role
  3. We’ll call you for a chat about the position to learn a little more about you and your personal aspirations
  4. We’ll invite you in to Cummins Mellor HQ to meet with our team and discuss the next steps in your career

Not ready to apply?

Not ready to apply just yet? If you’re looking for some more information then please give us a call.

Speak to Amy Hutcheson

Senior Consultant

T: 01254 239363