Payment & Refund Administrator

Burnley | Job ID: CMRPRA0001 | £20,000

An exciting opportunity has arisen for an Accounts professional to join a thriving, rapidly expanding, East Lancashire online retailer.

The purpose of the role is to support the finance team with the processing of refund transactions and associated duties.  This position would be ideal for someone who is highly process driven, well organised and accurate as the role requires high attention to detail as refunds is a major part of finance tasks.

Does this sound like you?

  • I have knowledge of accounting and experience of working in an accounting / finance role
  • I am competent in the use of technology with excellent IT skills especially M/S Excel
  • I have the ability to gather, analyse and present financial information in a user-friendly manner
  • I possess excellent communication skills, a proactive team player and am highly organised and efficient
  • I have the ability to analyse and interpret high volumes of data and information
  • I can communicate clearly and effectively with a diverse range of people
  • I can actively listen, share information, and proposes suggestions and solutions

What will I get out of my new role?

  • A competitive base salary based on current experience
  • 32 days holiday including the statutory bank holidays
  • 4% pension match scheme
  • Regular staff social events
  • Ongoing rewards and incentives

Who will I be working for?

Our client is a rapidly expanding, online retailer that is looking for support in their Accounts team. You’ll benefit from working in a fast-paced environment where change is rapid and their sights are firmly on the future of the business. Your new offices have a friendly and informal feel to them, no suits required to do a great job here!

They offer a generous benefits package and we would love to hear from you if you think you would love to work here.

What will my new role involve?

  • To action requests for daily refunds received via the Customer Experience Department
  • To locate the original transaction within the ecommerce platforms to resolve queries and obtain refund information
  • To process the refunds to customers via numerous payment methods
  • To check and create manual credit notes to allocate against the refund in the system
  • To process manual invoices as required
  • To liaise with the customer experience team on refund and payment queries and resolve accordingly
  • To support any other finance team members as required

If you have experience working within Accounts and have high attention to detail then this position is for you! Please apply online today or call the office for more details on 01254 239363


Cummins Mellor is a family run employment agency who has been serving businesses across East Lancashire for over 29 years. We pride ourselves on sourcing the highest quality, temporary and permanent candidates for local employers.


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What happens next?

  1. We’ll take a look at your application
  2. We’ll review it in line with our client’s requirements and assess if you’re a match for the role
  3. We’ll call you for a chat about the position to learn a little more about you and your personal aspirations
  4. We’ll invite you in to Cummins Mellor HQ to meet with our team and discuss the next steps in your career

Not ready to apply?

Not ready to apply just yet? If you’re looking for some more information then please give us a call.

Speak to Amy Hutcheson

Senior Consultant

T: 01254 239363