Desk Based Account Manager, Blackburn, £20,000 +OTE -

Desk Based Account Manager, Blackburn, £20,000 +OTE

| Job ID: AHDBAM | £18000 - £20000 per annum + +OTE


Our client seeks a highly motivated Desk Based Account Manager to maintain and build client relationships. The role arises in a business who have a long, successful history spanning over 40 years and are a market leader in their field.

Cummins Mellor seek an experienced Desk Based Account Manager to join a well-established, market leading organisation in East Lancashire. Our client specialises in centralising business communications with first class customer care and service.

Your role will be to build and maintain client relationships; responsible for retaining, renewing and growing the existing revenue stream within the telecoms industry; while identifying and selling opportunities over the telephone. The successful candidate will be driven and committed in order to increase top line sales for the organisation.

Our client offers an intimate and friendly office environment where everyone works as a tight team to drive the business forward. You will benefit from the close support of the senior management team who wish to develop the successful candidate in order to enhance their personal development.

As a Desk Based Account Manager your role will include;

  • Providing comprehensive knowledge on products within your set portfolio of telecoms
  • Be the first point of contact for customer queries
  • Take ownership of growing and retaining accounts
  • Maximising the opportunity by selling the complete portfolio of telecommunications to every client
  • Building a pipeline of sales opportunities so that targets will be exceeded
  • Maintaining the CRM system so that your customer details and the opportunities are reflected accurately
  • Communicating with colleagues and engaging support when needed
  • Being an strong company ambassador at all times
  • Contacting new businesses in to build new relationships and market the company’s leading edge range of products and services

The successful candidate must;

  • Experience of Account Management is essential with experience of telecoms desired
  • Excellent interpersonal skills with a ‘can do’ attitude and ability to build and nurture customer relationships
  • Effective organisation skills, particularly in the management of multiple customers
  • Able to work under pressure with time constraints
  • Excellent verbal, numerical and written communication skills.
  • Passionate and committed to succeed
  • Able to work with cross functional teams and build strong internal relationships
  • Excellent presentation and telephone sales skills

Our client can offer;

  • Thorough, on the job, training & exposure to all areas of the business
  • A generous bonus package payable on a quarterly basis
  • 20 holidays + 8 Bank Holiday + additional services days up to a maximum of 5
  • A competitive pension scheme
  • A supportive and friendly team


If you’re driven, commercially minded and motivated by customer service and account management then this opportunity could be the perfect one for you. Please apply below or contact Amy on 01254 239363 for further information.

Cummins Mellor is a family run employment agency who have been serving businesses across East Lancashire for over 28 years. We pride ourselves on sourcing the highest quality, temporary and permanent candidates for local employers. If this particular role isn’t what you’re looking for then please take a look at our website for other available opportunities.

Due to consistently high volumes of applications, Cummins Mellor are unable to contact all applicants directly. Should you not hear from us within 2 weeks of application, please consider your application to be unsuccessful. We apologise for any inconvenience this may cause.

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