Dutch Speaking Customer Service Advisor

Burnley | Job ID: DCSALCM | 20,500

An exciting opportunity has arisen for a Dutch Customer Service professional to join a thriving, rapidly expanding, East Lancashire online retailer.

The purpose of the role is to provide an exceptional customer experience by promptly dealing with any telephone calls, emails or messages (from new or existing customers) in a helpful, professional and courteous way.

This position would be ideal for someone who is motivated by customer service, you like to exceed expectations and value being recognised and rewarded for hard work.

Does this sound like you? Do you possess the following:

  • Experience of working in a customer service environment
  • Fluent in Dutch and knowledge of German both written and verbal
  • Excellent interpersonal skills across all methods of communication
  • Excellent interpersonal skills across all methods of communication
  • Able to identify issues andto apply the appropriate resolution
  • Good attention to detail whilst delivering high quality work

What will I get out of my new role?

  • A competitive base salary based on your experience
  • Ongoing rewards and incentives – increase in salary after training and customer satisfaction surveys
  • Full time role (Monday – Friday, 8.30am – 5pm – 30mins for lunch)
  • 32 days holiday including the statutory bank holidays
  • 4% pension match scheme
  • Regular staff social events

Who will I be working for?

Our client is a rapidly expanding, online retailer that is looking for support in their Customer Service team and sit within their Dutch speaking team. You’ll benefit from working in a fast-paced environment where change is rapid and their sights are firmly on the future of the business. Your new offices have a friendly and informal feel to them, no suits required to do a great job here!

They offer a generous benefits package and we would love to hear from you if you think you would love to work here.

What will my new Dutch Customer Service role involve?

  • To deliver an exceptional pre and post sales customer experience, by promptly responding to and resolving any calls, messages or emails in a professional, and helpful manner, ensuring consideration of the customers preferred outcome
  • To improve the customer experience by proactively anticipating and resolving any issues, which may include; communicating with third party suppliers, such as couriers, working through carrier reports to provide timely updates and resolutions and managing orders, awaiting stock and ensuring the customer is kept informed
  • To accurately create new sales and after-sales orders, using the correct product codes and prices via one of several different sales ordering systems, based on correctly understanding and confirming the customer requirement to maximise sales opportunities
  • To ensure compliance with all systems, policies and processes; you will ensure all customer enquiries, calls, complaints, sales, claims and return requests are correctly processed and recorded
  • To pro-actively resolve customer complaints through to resolution to the customers satisfaction. This will involve finding and contacting customers who have left low scored feedback on a customer review site, to try to resolve and improve their experience, providing a polite and professional response to online reviews, acknowledging the concerns raised and confirming a resolution
  • To represent the company in a professional manner and protect its reputation when handling customer queries as well as forging good working relationships with your team and other departments
  • To ensure compliance with all internal policies and processes, and customer data correctly and securely processed and retained 

If you have experience working within Customer Service and fluent in Dutch have high attention to detail then this position is for you! Please apply online today or call the office for more details on 01254 239363


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What happens next?

  1. We’ll take a look at your application
  2. We’ll review it in line with our client’s requirements and assess if you’re a match for the role
  3. We’ll call you for a chat about the position to learn a little more about you and your personal aspirations
  4. We’ll invite you in to Cummins Mellor HQ to meet with our team and discuss the next steps in your career

Not ready to apply?

Not ready to apply just yet? If you’re looking for some more information then please give us a call.

Speak to Amy Hutcheson

Senior Consultant

T: 01254 239363

E: amy@cumminsmellor.co.uk