Customer Service Coordinator

Blackburn | Job ID: CSC_AH | £20,000


Cummins Mellor seek an experienced Customer Service Coordinator to join a rapidly expanding, people-centric business in the Blackburn area. Our client offers a vibrant and engaging environment where you will join a successful, dynamic team.

As Customer Service Coordinator your role will include;

• Communicate effectively with customers via inbound and outbound telephone, e-mail and other software systems.
• Effectively work with software systems and applications.
• Complete telephony, digital and admin-based tasks to service customer queries.
• Take ownership of customer problems, solving them at first point of contact and escalate when required.
• Build long lasting professional relationships with customers that will exceed their expectations.
• Deal with customer data ethically and in accordance with the ISO27001 and Cyber Essential plus requirements.
• Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues.
• Contribute to the continuous improvement by identifying and taking ownership of opportunities.
• Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development.
• Support wider business to ensure that performance standards and business objectives are met.

The ideal Customer Service Coordinator will have;

• Excellent communication – oral and written.
• Continuous improvement mind set which will be evidenced in the improvement of customer centric measures.
• Developing over time, a deeper level of expertise in all areas.
• Adaptable to change and willing to embrace new ideas.
• Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
• Positive and approachable manner.
• Team player.
• Experience of inbound and outbound customer contact environment.
• Working knowledge and understanding of systems and applications.

Our client can offer;

• £20,000
• 37.5hrs / week – to include one weekend day
• Thorough on the job training & exposure to all areas of the business
• Internal training initiatives
• A competitive pension scheme
• Free parking, easy access to Blackburn and major bus/train links

This is a fantastic opportunity for a Customer Service Coordinator to take up a permanent role within a thriving East Lancashire business.

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What happens next?

  1. We’ll take a look at your application
  2. We’ll review it in line with our client’s requirements and assess if you’re a match for the role
  3. We’ll call you for a chat about the position to learn a little more about you and your personal aspirations
  4. We’ll invite you in to Cummins Mellor HQ to meet with our team and discuss the next steps in your career

Not ready to apply?

Not ready to apply just yet? If you’re looking for some more information then please give us a call.

Speak to Amy Hutcheson

Senior Consultant

T: 01254 239363

E: [email protected]