Customer Service Advisor

Blackburn | Job ID: CSCMRR | £8.72ph

Cummins Mellor seek an experienced Customer Service Advisor to join a rapidly expanding, people-centric business in the Blackburn area. Our client offers a vibrant and engaging environment where you will join a successful, dynamic team. You will be responsible for meeting and exceeding all customer communication needs across a range of projects within the Communications team.

The successful candidate will be a highly accurate individual who can work to timed deadlines and provide excellent levels of customer service.

As a Customer Service Advisor your role will include;

• Communicate effectively with customers via inbound and outbound telephone, e-mail, and other software systems.
• Effectively identify and resolve all customer queries within defined SLA’s.
• Deliver all work activity within timescales to SLA.
• Refer issues to the Team Leader through escalation procedures.
• Build excellent internal and external relationships.
• Understand the specific client requirements.
• Effectively work with software systems and applications.
• Ensure efficient administration process for all projects.
• Prioritise daily workload and communicate any issues to Team leader.
• Work closely with other team members to deliver an effective service.
• Contribute to team meetings and seek ways to improve the business.
• Carry out additional tasks as required by the customer and business.
• To plan and prioritise workloads to ensure maximum focus on client requirements.

The ideal Customer Service Advisor will possess;

• Experience of inbound and outbound customer contact environment.
• Understanding of client requirements.
• Experience of working with customers within a similar sector.
• Working knowledge and understanding of relevant computer systems and applica-tions.
• Exceptional verbal and written communications.
• Strong organisational skills.
• Excellent administration and time management skills.

Our client can offer;

• £8.98 per hour – full time permanent
• Hours Monday – Friday; 37.5hours per week
• Life insurance
• Thorough on the job training & exposure to all areas of the business
• Internal training initiatives
• A competitive pension scheme
• Free parking, easy access to Blackburn and major bus/train links

This is a fantastic opportunity for a Customer Service Advisor to take up a permanent role within a thriving East Lancashire business.


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What happens next?

  1. We’ll take a look at your application
  2. We’ll review it in line with our client’s requirements and assess if you’re a match for the role
  3. We’ll call you for a chat about the position to learn a little more about you and your personal aspirations
  4. We’ll invite you in to Cummins Mellor HQ to meet with our team and discuss the next steps in your career

Not ready to apply?

Not ready to apply just yet? If you’re looking for some more information then please give us a call.

Speak to Amy Hutcheson

Senior Consultant

T: 01254 239363