Customer Service Administrator

Blackburn | Job ID: SH-EA | £18,721 - £21250


We are recruiting for a client who are looking for a Customer Service Advisor. This role will entail being responsible for delivering a first-class customer focused service and ensuring customer needs are fulfilled.

Does the sound like you?

· Strong and confident communication skills including phone, email and face to face
· Ability to problem solve and take responsibility for resolving issues
· Attention to detail and a pride in providing a quality service
· Ability to take responsibility for own work in a high volume and often pressurised environment with
conflicting priorities
· Ability to identify areas for improvement and raise as appropriate
· Ability to work together as a team and collaboratively across the organisation
· Work respectfully and inclusively with colleagues and customers

Great! Read on…

The Role:

· Communicate clearly with customers (both internal and external) to ensure resolution of problems and proactively respond to unexpected customer requirements and requests
· Escalate concerns or issues as appropriate using internal protocol
· Coordinate with internal stakeholders to track project status, costs and highlight potential issues and/or opportunities in line with customer needs and expectations
· Monitor customer/supplier requirements in accordance with service level agreements, including effective cost recovery, and escalating any causes for concern
· Providing administrative support to Customer/Sales/Account managers to process new business requests and the contract renewal process, ensuring all signed off committed contracts are processed in a timely manner
· Update the internal and customer facing systems to track notes, issues, project progress and account activity to ensure first-class customer service and an efficient workflow across teams
· Attend internal and external meetings and effectively contribute to strategy and policy making decisions where required

· Prepare and provide daily/weekly/monthly reports to supplier and directly contracted customers, raising
and discussing any potential issues and keeping management appraised on account activity

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