Customer Service Administrator - Temporary - Permanent

Darwen | Job ID: CSACMR | £9.30ph

Cummins Mellor are looking for an experienced Customer Service Administrator to join a well established company based in Darwen that prides itself on their strong team culture. You will be working in a vibrant open plan office in a small, close knit team.

This is a great opportunity for someone who is confident and self-motivated, with amazing communication and listening skills. The successful candidate will benefit from full training & induction and a great working environment with a break out area to relax and socialise with your new colleagues.

Does this sound like you?

  • I have excellent communication skills
  • I am customer focused and strive for the best outcomes for my clients
  • I am self motivated and like to work as part of a team
  • I have excellent computer skills and working knowledge of Excel
  • I have excellent time management skills, working to deadlines and possess the ability to prioritise 

As a Customer Service Administrator your role will include;

  • Handling high volumes of inbound and outbound calls in a busy environment
  • Making outbound calls to business and homeowners to arrange appointments
  • Liaising with engineers to arrange daily appointments
  • Using the in-house computer system to maintain up to date records of calls made, appointments for call backs and details of account history
  • Providing advice, guidance and assistance to potential and existing customers
  • Maintaining follow up calls
  • Ensuring that all correspondence is checked and recorded on the appropriate system to assist future interaction with customers
  • Completing ad hoc administrative tasks

The ideal Candidate must;

  • Have very strong administration skills, including file management, data entry, and use of IT systems
  • Have previous experience in a Customer Service/Outbound call centre role, dealing with both inbound and outbound calls
  • Be flexible, and able to work on a temporary basis initially
  • Be committed to upholding the company ethos and dedicated to their high standards
  • Have an excellent and confident telephone manner, remaining professional and confident at all times
  • Be a team player

You will benefit from;

  • Weekly pay through Cummins Mellor whilst accruing holiday pay
  • A full training and induction schedule
  • Working within a vibrant team in an open-plan environment
  • Permanent opportunity will be offered after a successful 12 week temporary period

This is a fantastic opportunity for an experienced Customer Service Administrator to join a vibrant Lancashire business.


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What happens next?

  1. We’ll take a look at your application
  2. We’ll review it in line with our client’s requirements and assess if you’re a match for the role
  3. We’ll call you for a chat about the position to learn a little more about you and your personal aspirations
  4. We’ll invite you in to Cummins Mellor HQ to meet with our team and discuss the next steps in your career

Not ready to apply?

Not ready to apply just yet? If you’re looking for some more information then please give us a call.

Speak to Amy Hutcheson

Senior Consultant

T: 01254 239363