Customer Service Administrator

Blackburn | Job ID: CSA-AH | £9ph

Cummins Mellor have an excellent opportunity for a Customer Service Administrator experienced in handling telephone enquiries.

The role arises within a family business who operate internationally and are based in in Blackburn. Due to increased business levels they seek a competent Customer Service Advisor to join the team to assist in the handling of website and order queries.

 As a Customer Service Administrator your role will include;

  • Providing telephone and email assistance via a helpdesk ticket system & managing live chat
  • Handling orders queries in a professional manner
  • Performing administrative duties were required
  • Helping customers to navigate their website

 The ideal Customer Service Administrator must;

  • Be customer focussed, with previous experience of working in a busy Customer Service Department
  • Previous experience using Zendesk, though not essential, would be highly desirable
  • Have the ability to handle complaints by telephone, letter and email
  • Have an excellent telephone manner and demonstrate strong communication skills, both written and verbally
  • Be a strong user of Microsoft Word, you will also have a knowledge of Excel
  • Be organised and have the ability to work on your own initiative
  • Be a great problem solver and enjoy working on your own, taking full responsibility for the customers’ enquiries

 Our client can offer;

  • Monday – Friday, 9am – 5pm
  • Friendly support team, with great training and onboarding
  • Free Parking
  • Permanent opportunity for the right candidate

This is a fantastic opportunity for a Customer Service Advisor to join on of the North West’s leading manufacturers.



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What happens next?

  1. We’ll take a look at your application
  2. We’ll review it in line with our client’s requirements and assess if you’re a match for the role
  3. We’ll call you for a chat about the position to learn a little more about you and your personal aspirations
  4. We’ll invite you in to Cummins Mellor HQ to meet with our team and discuss the next steps in your career

Not ready to apply?

Not ready to apply just yet? If you’re looking for some more information then please give us a call.

Speak to Amy Hutcheson

Senior Consultant

T: 01254 239363