Customer Service Complaints Handler, Blackburn – £18,000 -

Customer Service Complaints Handler, Blackburn – £18,000

| Job ID: CMRCS0001 | £17000 - £18000 per annum


Cummins Mellor are recruiting for a leading manufacturing business in the search for someone to join their customer service team within Blackburn.

Our client is a British manufacturer who have a successful history spanning over 40 years and are a market leader in their field. Ably supported by the Office Manager the successful candidate will be able to communicate confidently, professionally, and overall ensure that complaints are handled in a timely and efficient manner in line with company service level agreements.

Working within a small intimate team, and providing excellent customer service, this is a great opportunity for someone who is confident and self-motivated, with excellent communication and organisational skills.

As Customer Service Complaints Handler your role will include:

  • Receive, assess and log B2B complaints
  • Progress complaint through internal systems and process in a timely fashion (KPIs in place)
  • Liaise with customer and inter-department to resolve issues
  • Make sound commercial decisions regarding complaint outcomes
  • Keep internal systems and audit trails up to date
  • Follow processes and procedures
  • Deal with complex contract projects

The ideal Customer Service Complaints Handler must have:

  • Experience of a customer service role
  • The ability to handle customer complaints/queries in a professional manner
  • An ability to adapt as the role may vary depending upon business requirements
  • Well-developed verbal and written communication skills
  • Cooperative and effective team player, ability to be self-motivated as a large part of this role will be individual tasks/working
  • Good computer skills

Our client can offer:

  • Competitive salary dependent on experience
  • Working hours 37hours/week (9am-5pm)
  • Holidays – 29days including bank holidays

This is a fantastic opportunity for a Customer Service Complaints Handler to take up a permanent role within a thriving Lancashire business. If you meet the above criteria and would like to be considered for this opportunity please forward your CV to

Cummins Mellor is a family run employment agency who have been serving businesses across East Lancashire for over 28 years. We pride ourselves on sourcing the highest quality, temporary and permanent candidates for local employers. If this particular role isn’t what you’re looking for then please take a look at our website for other available opportunities.

Due to consistently high volumes of applications, Cummins Mellor are unable to contact all applicants directly. Should you not hear from us within 2 weeks of application, please consider your application to be unsuccessful. We apologise for any inconvenience this may cause.

Recommend a Friend and earn £100 cash
If this role isn’t for you but you know somebody who may be interested, please recommend a friend via our website and you could earn £100 cash –