Billing Coordinator & Customer Service – East Lancs, £18,500 -

Billing Coordinator & Customer Service – East Lancs, £18,500

| Job ID: CMRBC | £18000 - £18500 per annum


Cummins Mellor seek a vibrant and ambitious Billing Coordinator & Customer Service candidate with strengths in data analysis, high levels of accuracy and strong customer service skills to cover maternity leave.

Working in the telecoms sector, our client has over 20 years’ experience within their field and having recently moved into a spacious modern new building, are seeking to expand their team to meet growth demands.

Our client has a strong reputation and a passion for developing its employees and they seek a candidate with career development ambitions who seeks to embrace the company’s ambitious growth plans. Your role would involve consolidation, analysis and presentation of billing data whilst also building quality relationships with customers, providing excellent service on customer queries and promoting additional sales.

The successful Billing Coordinator & Customer Service candidate will possess excellent administrative and communicative skills, high levels of accuracy and will have experience working in a busy office environment in a supporting role.

As a Billing Coordinator & Customer Service candidate your role will include:

  • Consolidating billing records, analysing data, cross referencing information and producing reports
  • Ordering lines and arranging the connection of calls
  • Liaising with suppliers and other resellers on a daily basis
  • Downloading call data records and upload on to website daily
  • Sending out bill runs on a timely basis
  • Checking and issuing reports to agents on a monthly basis
  • Receiving and making calls to customers & suppliers
  • Logging faults and updating customers
  • Office support duties as and when required
  • Sending quotes to prospective customer

The successful candidate will:

  • Be detail orientated and have strong analytical skills
  • Possess strong computer skills particularly in Excel
  • Be vibrant, ambitious and passionate about delivering first class solutions for customers
  • Be committed to your personal progression and be willing to complete training and develop your skills
  • Have GCSE’s Grade A-C in English & Mathematics
  • Have excellent telephone skills and experience in a customer service environment
  • The office is rural based; so driving would be advantageous

Our client can offer:

  • A warm, friendly, modern office environment
  • Continual career development opportunities and training
  • 28 days annual leave (Incl. Bank Holidays)
  • Free parking and easy access to the East Lancashire road network

This is a fantastic opportunity for a driven and aspiring individual to join a company with ambition and passion for developing its people. The successful Billing Coordinator & Customer Service will be a logical thinker, an excellent communicator, have an analytical outlook and will be committed to driving the business forward through maintaining and developing the highest standards of customer service.

To apply for this role please apply online today or contact the team on 01254 239363 for further details.

Cummins Mellor is a family run employment agency who have been serving businesses across East Lancashire for over 27 years. We pride ourselves on sourcing the highest quality, temporary and permanent candidates for local employers. If this particular role isn’t what you’re looking for then please take a look at our website for other available opportunities.

Due to consistently high volumes of applications, Cummins Mellor are unable to contact all applicants directly. Should you not hear from us within 2 weeks of application, please consider your application to be unsuccessful. We apologise for any inconvenience this may cause.

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