Customer Care Administrator, Blackburn - £17,500 -

Customer Care Administrator, Blackburn – £17,500

| Job ID: AHCCA | £16000 - £17000 per annum


Our client is a highly regarded and nationally renowned manufacturer and a supplier of decontamination equipment where their products are sold across the globe.

Our client is a highly regarded and nationally renowned manufacturer and a supplier of decontamination equipment where their products are sold across the globe. The business was established in 1980s and has successfully grown to become one of the world’s leading suppliers.

As the business is expanding they are looking to recruit an additional member to the Customer Care team. If you are passionate about delivering exceptional customer service this is the ideal role for you.

As Customer Care Administrator your role will include:

  • To provide a first class Customer Service to all customers – external and internal – UK and overseas – as required
  • To provide a ‘one stop shop’ for customers by taking ownership of calls received
  • To answer all incoming customer service telephone calls within 3 rings
  • Responding timely to e-mails
  • Processing of sales orders/despatching/invoicing
  • Assign incoming service jobs to relevant engineer
  • Record customer complaints/faulty equipment and manage accordingly
  • Liaising with customers to ensure they are aware of progress
  • Database management
  • Carry out any reasonable requests from senior management

The ideal Customer Care Administrator must:

  • Several years’ experience of a customer service role in a fast moving environment
  • Ability to handle customer complaints in a professional manner (friendly, helpful, polite, firm)
  • Excellent organisational skills and a capacity to undertake a variety of tasks
  • An ability to adapt as the role may vary depending upon business requirements
  • Well-developed verbal and written communication skills
  • Cooperative and effective team player – helpful attitude towards colleagues
  • Good attention to detail and the ability to follow through on tasks
  • A willing and helpful attitude towards colleagues and peers
  • Excellent computer skills
  • Good understanding of CRM system, procedures and processes
  • Awareness of the market place and company products
  • Extensive product technical knowledge

Our client can offer:

  • Competitive salary dependent on experience
  • An excellent, progressive career
  • Engaging working environment
  • Professional and personal development opportunities
  • Great working hours (8.30am – 5pm Monday – Thursday; 8.30am – 12.45pm Friday where every third Friday you work until 4pm)


This is a fantastic opportunity for a Customer Care Adminstrator to take up a permanent role within a thriving Lancashire business. If you meet the above criteria and would like to be considered for this opportunity please forward your CV to

Cummins Mellor is a family run employment agency who have been serving businesses across East Lancashire for nearly 25 years. We pride ourselves on sourcing the highest quality, temporary and permanent candidates for local employers. If this particular role isn’t what you’re looking for then please take a look at our website for other available opportunities.

Due to consistently high volumes of applications, Cummins Mellor are unable to contact all applicants directly. Should you not hear from us within 2 weeks of application, please consider your application to be unsuccessful. We apologise for any inconvenience this may cause.

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