Customer Service Administrator - Darwen £14,000 - £14,400 -

Customer Service Administrator – Darwen £14,000 – £14,400

| Job ID: CMCSA01 | £14000 - £14400 per annum


One of the UK’s leading independent Utility Services Business is looking for an experienced Customer Service Administrator to join their team.

An exciting opportunity has arisen for an experienced Customer Service Administrator to join one of the UK’s leading independent Utility services business.

This client boasts a strong team culture and expert customer service. With a vibrant open plan office, working within a small intimate team this is a great opportunity for someone who is confident and self-motivated, with amazing communication and listening skills.

As a Customer Service Administrator your role will include;

  • Handling high volumes of inbound and outbound calls to business owners and home owners
  • Providing high levels of customer service by offering advice, guidance and assistance to existing clients and potential customers
  • Resolving daily administrative tasks, and using a bespoke CRM system to maintain up to date records of activates, appointments and account history
  • Utilising all calls and building relationships to ensure a full satisfactory service is offered
  • Liaising with engineers and maintenance over diary’s and schedule to arrange daily appointments,
  • Working alongside internal departments

The ideal Candidate must;

  • Have very strong administration skills, including file management, data entry, and use of IT systems
  • Have previous experience in a Customer Service environment dealing with both inbound and outbound calls
  • Be flexible, and able to work on a temporary – permanent basis
  • Have an excellent and confident telephone manner
  • Be confident working in a phone driven environment

Cummins Mellor is a family run employment agency who have been serving businesses across East Lancashire for nearly 25 years. We pride ourselves on sourcing the highest quality, temporary and permanent candidates for local employers. If this particular role isn’t what you’re looking for then please take a look at our website for other available opportunities.

Due to consistently high volumes of applications, Cummins Mellor are unable to contact all applicants directly. Should you not hear from us within 2 weeks of application, please consider your application to be unsuccessful. We apologise for any inconvenience this may cause.

Recommend a Friend and earn £100 cash
If this role isn’t for you but you know somebody who may be interested, please recommend a friend and you could earn £100 cash.