Technical and Customer Support Advisor - £18,000 - £20,000 -

Technical and Customer Support Advisor – £18,000 – £20,000

| Job ID: SMTS01 | £18000 - £20000 per annum


Cummins Mellor are working with a leading IT solutions company based in East Lancashire in their search for a Technical and Customer Support Advisor

Technical & Customer Support Advisor

East Lancashire

£18,000 – £20,000

Due to a period of exceptional growth my client seeks an additional team member to join their customer support team. You will work within an environment that offers a wealth of experience and passion for IT technologies and you will provide frontline support to customers through telephone, email and online support methods. The role incorporates the need for technical diagnosis of problems with the aim of resolving them within agreed service level agreements, with regular feedback on progress.

The role will encompass working with a range of technologies, and whilst experience across Microsoft .NET, SQL Server, HTML, ASP & Javascript would be desirable, it is not essential. The successful candidate will have a passion, first and foremost, for delivering first class customer service and will show a desire to expand their technical capabilities.

The role requires a dynamic and innovative individual who tackles challenges head-on and thrives in an environment where they provide the linchpin between the customer and the technical teams.

As a Technical & Customer Support Advisor your role will include:

  • Taking ownership for customer communication including operational issues and queries
  • Providing front line support for customers across are range of technologies and products
  • Completing thorough investigations of customer issues, managing incidents and communicating workflows through to the wider team
  • Proactively communicating with customers to provide a first class journey; aiming to consistently exceed expectations
  • Working closely with internal stakeholders and external suppliers and partners providing a professional relationship for handling queries and integrating services

The successful candidate will:

  • Have previous experience working in a customer service environment
  • Possess effective questioning and listening skills
  • Be able to present and discuss information in a clear and precise manner on both a verbal and written platform
  • Be ‘technologically curious’ and have a desire to learn and work with a range of technologies and software products
  • Have a professional, assertive and controlled telephone manner
  • Demonstrate the ability to analyse and interpret data

Our client can offer:

  • A warm, friendly, family orientated office environment
  • Career development opportunities
  • Training and coaching across a range of technologies
  • 30 days annual leave (Incl. Bank Holidays)
  • A social team with regular team based events

This is a fantastic opportunity for a driven and aspiring individual to join a thriving, people centric enterprise. The successful candidate will be an excellent communicator, a logical thinker, have an analytical outlook and will be committed to driving the business forward through maintaining and developing the highest standards of service excellence.

To apply for this role please apply online today or contact Shan on 01254 239363 for further details.