Billing Coordinator and Customer Support - East Lancashire -

Billing Coordinator and Customer Support – East Lancashire

| Job ID: CMRBC01 | £18000 - £20000 per annum


Cummins Mellor are looking for a vibrant, ambitious individual to work for a fantastic expanding company based in East Lancashire

Billing Coordinator & Customer Support

East Lancashire

£18,000 – £20,000

Cummins Mellor seek a vibrant and ambitious Billing Coordinator with strengths in data analysis, high levels of accuracy and strong customer service skills. Working in the telecoms sector, our client has over 20 years’ experience within their sector and having recently moved into a spacious modern new building, are seeking to expand their team to meet growth demands.

Our client has a strong reputation and a passion for developing its employees and they seek a candidate with career development ambitions who seeks to embrace the company’s ambitious growth plans. Your role would involve consolidation, analysis and presentation of billing data whilst also building quality relationships with customers, providing excellent service on customer queries and promoting additional sales.

The successful candidate will possess excellent administrative and communicative skills, high levels of accuracy and will have experience working in a busy office environment in a supporting role.

As a Billing Coordinator your role will include:

  • Consolidating billing records, analysing data, cross referencing information and producing reports
  • Ordering lines and arranging the connection of calls
  • Liaising with suppliers and other resellers on a daily basis
  • Downloading call data records and upload on to website daily
  • Sending out bill runs on a timely basis
  • Checking and issuing reports to agents on a monthly basis
  • Receiving and making calls to customers & suppliers
  • Logging faults and updating customers
  • Office support duties as and when required
  • Sending quotes to prospective customers

The successful candidate will:

  • Be detail orientated and have strong analytical skills
  • Possess strong computer skills particularly in Excel
  • Be vibrant, ambitious and passionate about delivering first class solutions for customers
  • Be committed to your personal progression and be willing to complete training and develop your skills
  • Have GCSE’s Grade A-C in English & Mathematics
  • Have excellent telephone skills and experience in a customer service environment
  • Live within a 40 minute commuting distance to Haslingden

Our client can offer:

  • A warm, friendly, modern office environment
  • Continual career development opportunities and training
  • 28 days annual leave (Incl. Bank Holidays)
  • Free parking and easy access to the East Lancashire road network

This is a fantastic opportunity for a driven and aspiring individual to join a company with ambition and passion for developing its people. The successful candidate will be a logical thinker, an excellent communicator, have an analytical outlook and will be committed to driving the business forward through maintaining and developing the highest standards of customer service.

To apply for this role please apply online today or contact the team on 01254 239363 for further details.