Customer Support Administrator - Accrington - £9.15 per hour -

Customer Support Administrator – Accrington – £9.15 per hour

| Job ID: ARCSA02 | £9.15 per hour


Cummins Mellor are looking for Customer Service Administrators for a leading manufacturer based in Accrington. This role is assisting the Customer Service Department on a part time, temporary on-going basis.

Customer Support Administrator


Temporary – Ongoing

£9.15 per hour

Part time 30 hours per week

My client is a successful global leading manufacturers based in Accrington. They currently have an exciting opportunity for an experienced Customer Support Administrator, to support the Customer Service team and Accounts managers by providing high levels of administration.

Working temporarily on an on-going basis the ideal candidate will be organised, and will preferably hold experience working within a Manufacturing / Supply Chain or Logistical environment.

You must be flexible to work 6 hours a day covering 5 days a week and have working knowledge of SAP or something of a similar ilk.


  • To manage enquiries received relating to customer service questions and complaints
  • Maintenance over stock enquiries, production and transport lead-time queries
  • Complete re-test request forms and distribute to relevant peoples
  • Following procedures with order receipts with regards to cancelled / delayed orders, schedules, or any other method of laying down unofficial stock
  • Sales Order Processing by use of computer software
  • Progress orders through planning, production, Quality Control, credit control, dispatch and freight services providers
  • Regularly liaise with customers advising on delays in a timely manner
  • Efficiently process complaints, issue goods return requests and ensure timely collection of material for return
  • To communicate any complaints / returns with allocated Account Managers of account
  • Issue credit notes where authorised
  • Produce dispatch documentation including dangerous goods notes, tremcards and certificate of analysis
  • Obtain and communicate PODs
  • Support the Account Managers with data gathering to obtain customer details or order details
  • Maintenance over existing, extensive customer database and the Haulier non-adherence to service level database
  • Support the Customer Service Manager in the compilation of weekly customer service reports through the daily identification and recording of orders that are not on time in full or have incurred additional costs
  • Assist with the closing down of the financial month end to ensure that all relevant documentation and processes are complete
  • Maintain an awareness of regulations, procedures, and training needs for the classification, packaging, labeling and documentation of dangerous goods for transport by sea, road and rail
  • Provide cover for Sales Admin and Sample Dispatch colleagues as agreed with Customer Service Manager

The ideal Customer Support Administrator must have;

  • Sound working knowledge of Movex/SAP (preferred) or other similar ERP system
  • Proficient in the use of Microsoft Excel, PowerPoint, Word, Outlook
  • Previous sales office experience in manufacturing/logistics/supply chain company
  • Knowledge of shipment procedures for hazardous chemicals an advantage
  • Be detail-orientated with excellent organisational capabilities
  • Be self-motivated, with the ability to work with minimum supervision
  • Have strong communication skills (both written and verbal)
  • Be able to handle multiple tasks with limited supervision and the ability to create a sense of urgency for completion of tasks
  • Hold strong negotiation skills

Recommend a Friend and earn £100 cash

If this role isn’t for you but you know somebody who may be interested, please recommend a friend and you could earn £100 cash –

Due to consistently high volumes of applications, Cummins Mellor are unable to contact all applicants directly. Should you not hear from us within 2 weeks of application, please consider your application to be unsuccessful. We apologise for any inconvenience this may cause.