Retail Customer Service Supervisor, £15,000- £18,000, Blackburn -

Retail Customer Service Supervisor, £15,000- £18,000, Blackburn

| Job ID: SMRCSS01 | £15000 - £18000 per annum


Cummins Mellor are looking for a Customer Service Supervisor with retail experience for a role based in Blackburn town centre.

Retail Customer Service Supervisor

Salary £15,000 – £18,000


My client is a well known retail centre based in Blackburn. They are looking for a Retail Customer Service Supervisor to join their expanding Customer Service Team.

The Role

Reporting to the Marketing Manager, you will be playing a pivotal role between customers and retailers. Managing a team of Customer Service Advisors, you will be ensuring the company’s ethos is upheld, and any queries and issues are dealt with professionally and quickly.

You role will require you to:

  • Ensure excellent standards of service are delivered to all customers
  • Ensuring your team maximize sales potential and achieve the set target
  • Reconciliation of sales and till balancing
  • Managing the team and reporting issues to the Marketing Manager and Marketing Assistant
  • Contributing to the achievement of the Annual Business Plan
  • Coordinate performance reports of the retailer and centre as a whole
  • Coordinating staff holidays and shift covers
  • Professionally deal with customer questions and enquiries
  • Develop an excellent relationship with retailers to facilitate planning of business strategy within the Centre

The successful candidates must:

  • Have experience in both a retail and customer service environment
  • Have a minimum of two years supervisory or managerial experience
  • Be experienced with balancing tills and reconciliation of funds
  • Have an excellent telephone manner
  • Have the ability to communicate efficiently with both clients and customers

If you meet the above criteria and would like to be considered for this role, please forward your CV to

This is a fantastic opportunity for a Customer Service Supervisor to take up a permanent role within a thriving East Lancashire business.

Cummins Mellor is a family run employment agency who have been serving businesses across East Lancashire for nearly 25 years. We pride ourselves on sourcing the highest quality, temporary and permanent candidates for local employers. If this particular role isn’t what you’re looking for then please take a look at our website for other available opportunities.

Due to consistently high volumes of applications, Cummins Mellor are unable to contact all applicants directly. Should you not hear from us within 2 weeks of application, please consider your application to be unsuccessful. We apologise for any inconvenience this may cause.

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