Permanent Online Customer Service Advisor, Haslingdon

Permanent Online Customer Service Advisor – £13,000 – £16,000

| Job ID: CMROCS01 | £13000 - £16000 per annum

Description:

Permanent Online Customer Service Advisor – £13,000 – £16,000, Haslingden

A fantastic opportunity for an experienced customer service advisor to work in the online department of a thriving retail company in the Rossendale area.

Cummins Mellor are recruiting for an online based Customer Service Advisor to work for a busy company dealing with outdoors clothing and equipment.

Permanent Online Customer Service Advisor – £13,000 – £16,000, Haslingden

A fantastic opportunity for an experienced customer service advisor to work in the online department of a thriving retail company in the Rossendale area.

Cummins Mellor are recruiting for an online based Customer Service Advisor to work for a busy company dealing with outdoors clothing and equipment.

As a Customer Service Advisor your role will include;

  • Answering customer phone calls and emails from the internet sites, solving any queries
  • Contacting customers by phone or email updating them on their order status
  • Taking orders by phone and email
  • Processing customer orders through the company stock systems
  • Processing customer payments
  • Taking and processing large orders to completion, e.g. Scouts, Nurseries etc.
  • Managing customer returns
  • Processing any refunds through the company stock systems
  • Managing disputes, PayPal and any unpaid item cases
  • Checking and managing Feedback
  • Processing readying items for collection
  • Actioning any other reasonable duties required by the company

The ideal Customer Service Advisor must;

  • Have at least two years’ experience working in a customer service role
  • Ideally possess experience or a keen interest in the outdoors

This is a brilliant opportunity for a Customer Service Advisor to work in a booming family run business that has been an industry leader for over 40 years

Cummins Mellor is a family run employment agency recruiting out of Accrington for local East Lancashire businesses. We pride ourselves on sourcing fantastic temporary and permanent candidates for amazing local employers. If this particular role doesn’t appeal to you then take a look at our website https://www.cumminsmellor.co.uk/category/jobs/accountancyfinance/ for more roles in Accounts and Finance. Alternatively email your CV to our Accounts and Finance specialist Charlotte@cummins-mellor.co.uk and she will be happy to talk you through any available roles.

Due to consistently high volumes of applications, Cummins Mellor are unable to contact all applicants directly. Should you not hear from us within 2 weeks of application, please consider your application to be unsuccessful. We apologise for any inconvenience this may cause.

Recommend a Friend and earn £100 cash
If this role isn’t for you but you know somebody who may be interested, please recommend a friend and you could earn £100 cash – https://www.cumminsmellor.co.uk/about/refer-a-friend/