Customer Service & Order Processor–Lancs, Competitive Salary

Customer Service & Order Processor–Lancs, Competitive Salary

| Job ID: CMRCS02 |


Cummins Mellor are looking for a Customer Service Advisor to join a busy manufacturers in Lancashire handling bespoke orders.

An exciting opportunity has arisen for a Customer Service Advisor to handle bespoke orders for a highly successful manufacturing and distribution business in the Ribble Valley.

The role arises as an extension to their existing team of 7 and requires a person to support their Account Managers. The ideal candidate will have experience in a customer service or order processing environment, have a keen eye for detail and possess exceptional communicative skills.

As a Customer Service Advisor your role will include;

  • Handling customer enquiries over the phone and via email
  • Communicating with a range of customers from individuals to large retailers and suppliers
  • Providing the highest level of customer service at all times to promote the businesses high standards
  • Processing bespoke orders; paying a close attention to detail and being highly accurate
  • Offering solutions to customer enquiries and problems
  • Processing online orders
  • Working with high profile national and global business to handle enquiries and meet demand
  • Being responsible for administration, data entry, filing documents and order processing

The ideal Customer Service Advisor must;

  • Have previous experience in Customer Service or Sales Order Processor role
  • Have a sound knowledge of Microsoft Word, Excel & Outlook
  • Be fully conversant with word processing
  • Possess strong interpersonal skills
  • Be highly motivated and organised
  • Have a professional Telephone Manner
  • Be expert in problem analysis and solving
  • Pay attention to detail and be highly accurate
  • Work upon their own initiative
  • Be able to work efficiently under pressure

Our client can offer;

  • Annual Performance Bonuses
  • Ideas Incentives
  • Opportunities for progression both in the role and across the business
  • Progressive courses and additional training
  • Regular reviews and 1:1 appraisals

This is a fantastic opportunity for an ambitious, driven individual to work and develop a career in an expanding local business.

If you’re interested in this Customer Service Advisor role or working through Cummins Mellor Recruitment, please apply online today.

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