Client Account Manager

Blackburn | Job ID: CAM-AH | £27,000 - £28,000


Cummins Mellor seek an experienced Client Account Manager to join a rapidly expanding, people-centric business in the Blackburn area. Our client offers a vibrant and engaging environment where you will join a successful, dynamic team.

The role is to develop and deliver business growth plans within a portfolio of clients. Managing internal and external relationships to deliver excellent client satisfaction.

As Client Account Manager your role will include;

  • Develop client account and growth plans and agree KPI’s and service level agreements.
  • Manage client portfolio to maximise revenue, profit and growth.
  • Identify commercial opportunities by proactive management of the client relationship.
  • Maintain regular client contact to feedback against agreed KPI’s and service agreements.
  • Understand internal cost structures and maximise revenue opportunities.
  • Communicate with the operations and planning functions to ensure efficient and effective planning of their client activity and upcoming activities.
  • Generate client reports to ensure client satisfaction and highlight commercial opportunities.
  • Generate client proposals and tenders considering our internal cost structures.
  • Work with the Client Services team to deliver maximum utilisation of skills and competencies.
  • Ensure client invoices are accurate and timely to maximise cash flow and revenue generation.
  • Carry out post activity evaluations in conjunction with all external and internal stakeholders.
  • Maintain information management systems to ensure accurate and timely management reporting.
  • To plan and prioritise workloads to ensure maximum focus on client requirements.

The ideal Client Account Manager will have;

  • Commercial knowledge and focus.
  • Understanding of the briefing and production process.
  • Understanding of client requirements.
  • Experience of working with clients within a similar sector.
  • Working knowledge and understanding of relevant computer systems and applications.
  • Strong verbal and written communication skills.
  • Excellent listening, negotiation and presentation abilities.
  • Proven ability to handle multiple account management projects at a time while maintaining sharp attention to detail.

Our client can offer;

  • Salary, circa £27,000
  • Life insurance
  • Thorough on the job training & exposure to all areas of the business
  • Internal training initiatives
  • A competitive pension scheme
  • Free parking, easy access to Blackburn and major bus/train links

This is a fantastic opportunity for an Account Executive to take up a permanent role within a thriving East Lancashire business.

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What happens next?

  1. We’ll take a look at your application
  2. We’ll review it in line with our client’s requirements and assess if you’re a match for the role
  3. We’ll call you for a chat about the position to learn a little more about you and your personal aspirations
  4. We’ll invite you in to Cummins Mellor HQ to meet with our team and discuss the next steps in your career

Not ready to apply?

Not ready to apply just yet? If you’re looking for some more information then please give us a call.

Speak to Amy Hutcheson

Senior Consultant

T: 01254 239363

E: amy@cumminsmellor.co.uk