Hotel Receptionist, Preston, £20K - £22K -

Hotel Receptionist, Preston, £20K – £22K

| Job ID: AHRE |

Description:

Cummins Mellor are currently recruiting a full-time Receptionist for a busy Hotel operation in the North West.

Cummins Mellor are currently recruiting a full-time Receptionist for a busy Hotel operation in the North West. The role itself demands a high level of customer service; making sure the highest standards are followed at all times.

The successful candidate will be customer orientated and focused on going that extra mile in order to create an unforgettable guest experience.

The Role

  • Welcoming and directing guests in person, via email and over the telephone;
  • Checking guests in and out;
  • Processing charges and payments;
  • To work as a team with the rest of the department and throughout the hotel;
  • Processing bookings and sending detailed confirmations;
  • Checking the day to day arrivals to make sure those bookings are correct;
  • Responding to emails;
  • Maintaining filing systems and ensuring correspondence is accurately filed and completed on a daily basis.

This is a full-time role (40 hours over 5 days per week including weekends and evenings). Shifts are 7am-3pm / 3pm-11pm.

Essential Personal Attributes

This is a key position within the hotel as reception is the first point of call for every guest and we will be looking at the successful candidate to have the following attributes;

  • Previous Front Office experience in Reception;
  • Excellent customer relationship skills;
  • Excellent telephone manner;
  • Excellent attention to detail.

Benefits:

  • Competitive salary of £20 – 22K;
  • Working with a well re-known Hotel with career progression and opportunities;
  • Company discounts, friends and family rate;
  • A uniform will be provided, health club, free parking, meals on duty